Reporting to sale manager, the candidate is responsible for taking orders and making the follow up for customers that have been assigned to him. The candidate is involved at multiple levels by proactively taking orders and monitoring invoices. The candidate is responsible to maintaining the relationship by offering an outstanding service.

Responsibilities:

The successful candidate will:

Take orders by phone,email or fax and ensuring the customer satisfaction.
Data entry in the ERP system (products code and quantities).
Answer questions from customers and making the proper follow up.
Communicate with customers in case of shortage, late delivery or other problems.
Enter required data in the system (product code, quantity and invoice number) for merchandise returns and/or credit invoices for wrong doing goods on delivery.
Inform the appropriate department of any complaints on product or service and do the follow up with the respective department and the customer.
Make sure any special request is address to the proper department.
Make the connection between customers, the Account Executive and Operations.
Do the promotion of any products and others duties assigned.

Qualifications:

Completion of post-secondary education, preferably with a Business, Hotel/Restaurant or Marketing/Sales concentration, or equivalent experience.
Related work experience is required
General office experience
Basic packaging knowledge
Ability to communicate effectively and represent the company or able to answers questions at all levels
Strongly interpersonal skills and customer-oriented
Computer skills (MS Office)
Mandarin and Cantonese will be an asset
Strong attention to detail
Ability to prioritize multiple tasks